Resetting Your Password

If you have forgotten your password, your password has expired, or your account has been locked, you can reset your password. A new randomly-generated password is sent in an email to the user’s email address (not the account’s email address).

Note: Do not use this procedure to change your password. See “Changing Your Passwordâ€� for information on changing your password.

1	Access the Internet by opening your preferred browser.

2	Type https://catalogue.gxs.com in the Address field. The Catalogue Login page opens.

3	Enter your Network ID and User ID. Both fields are case-sensitive.

4	Click the Reset password link.

5	A dialog box asks you to confirm that you want to reset your password. Click OK if you want to reset your password.

6	A message states that if you entered valid network and user IDs, an email with reset instructions was sent to your (the user’s) email address with the subject line:

OpenText Active Catalogue - user password reset

 

Emails are sent from auto_notify@opentext.com to the user’s email address (set up by a OpenText administrator for individual users).

Note: If you do not have a user contact email address set up, the reset password is sent to OpenText Cloud Support Services (CSS) at cataloguesupport@opentext.com.

7	Check your email for your new password. The email contains the following information:

Password for user ID 'YourUserID' [accountId=YourAccountID] has been reset to 'NewPassword'

 

where YourUserID, YourAccountID, and NewPassword are actual values.

8	Log into Catalogue using this new password.

9	You will be prompted to change your password when you log in. See “Changing Your Password� .

21.2 release. Online Help last updated March 6, 2021 OpenText Active Catalogue Browser Interface User Guide for Vendors PDF

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